BEKB

The challenge

Online banking is now commonly used by all age brackets. As a universal bank, BEKB appeals to all kinds of customers, from children to senior citizens, and from the computer "unsavvy" to digital natives. When it comes to online banking, the expectations of customers are shaped by experience with the digital offers of tech giants such as Google and Facebook, or the intuitive operation of Apple products. Customers want simple e-banking, without all the bells and whistles. They expect bank documents such as account statements or tax records to be accessible in electronic form, and actions that used to require a trip to the bank counter to be completed digitally. With the increasing digitization of business processes, a secure storage location for crucial data such as digital documents and passwords becomes all the more important.
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"One of the biggest challenges involves achieving a balance between simplicity and security. New solutions must meet strict security requirements, all the while remaining as user-friendly and intuitive as possible," explains Leila Moser, Business Development Specialist at BEKB. "DSwiss meets these security requirements, and is continually developing new products that are in line with the needs of BEKB." BEKB therefore hired DSwiss to develop a solution with an e-safe and a digital mailbox.

The solution

DSwiss developed the e-safe and digital mailbox as modules for BEKB, which were integrated into the existing BEKB customer portal. These modules are accessed via the web browser of the customer portal.

Save paper and costs with the digital mailbox

Digital mailboxes allow BEKB to send hundreds of thousands of files to its customers with end-to-end encryption, and in the shortest possible time. "We can now deliver almost all documents to our customers electronically. This saves us time and paper, while our customers save on postage," asserts Leila Moser of BEKB.

For customers, dealing with bank documents has never been easier. And it's not just private customers that benefit. Extensive filter options also help BEKB's corporate customers to search for specific documents. These documents are now stored in the digital mailboxes for a period of ten years. BEKB's digital mailbox therefore complies with the legal retention periods for business documents, and paper printouts for physical archiving have become a thing of the past.

The e-safe for more interactions with customers

The benefits

Thanks to the digital mailboxes, BEKB now has an entirely new structure for delivering documents. And more globally, the process for sending information has been simplified. Customers can continue to receive documents by mail (in the traditional way) if they so wish. However, most new customers choose to only receive mail electronically.

Slowly but steadily, the e-safe is catching on among users. Although no specific marketing initiatives have been launched to date, the e-safe is already attracting digitally savvy users.

The "e-safe" from Berner Kantonalbank (the Cantonal Bank of Bern)

Since 2021, Berner Kantonalbank (BEKB) has been providing its customers with e-safes and digital mailboxes based on DSwiss technologies.

The challenge

The solution

Save paper and costs with the digital mailbox

The e-safe for more interactions with customers

The benefits

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